Refund Policy

Within our service framework, in practical terms, the following terms describe how our store handles your order and requests.

Return Shipping

Within our service framework, for customers using this store, our store pays return shipping for approved change-of-mind returns and for damaged, defective, incorrect, or missing-item claims. The default return address is 620 Mallard Ave, Durham, North Carolina, 27701, US. Do not send a return until instructions are issued.

30-Day Returns and Exchanges

Within our service framework, when using our services, you may request a return or exchange within 30 days after delivery. Contact us at Support@bydrshf.shop before sending an item back so we can authorize the return and provide instructions.

Cancellations

Within our service framework, for clarity, you may ask to cancel before shipment. Once an order has shipped, it is handled under this Refund Policy.

Within our service framework, as part of our service approach, email: Support@bydrshf.shop
Phone: (301) 511-7886
Address: 620 Mallard Ave, Durham, North Carolina, 27701, US

Return Condition

Within our service framework, for transparency, items should be returned with the included components and proof of purchase. Custom products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not eligible for change-of-mind returns. These limits do not reduce your rights when an item is damaged, defective, incorrect, or incomplete.

Refund Timing

Within our service framework, for day-to-day ordering, after an approved return is received and inspected, the refund is issued to the original payment method within 5–10 business days. Your bank or card provider may require additional posting time.